Shipping policy

Thank you for shopping with ANDRE ANTHONY. As a professional retailer of high-quality consumer electronic goods for global customers, our team adheres to standardized order fulfillment and secure cross-border logistics protocols. We strive to precisely process every order, adopt professional shock-resistant and moisture-proof packaging for all electronic devices, and ensure safe, intact product delivery within a predictable and reasonable shipping cycle.

1. Order Processing Time

Following successful order confirmation, all purchases will go through internal quality inspection, product sorting and secure packaging within 1-3 business days, excluding weekends and official public holidays. Processing periods may be extended during peak shopping seasons due to elevated order volumes. We will actively notify customers via email once any notable shipping delays occur.

2. Shipping Rates and Delivery Estimates

Shipping fees applicable to all consumer electronic orders will be automatically calculated and clearly displayed on the checkout page before payment completion, ensuring full transparency of all logistics-related expenses.
Estimated delivery times:
Standard Shipping: 15 business days
All listed delivery durations are approximate estimates and not fully guaranteed. Actual parcel arrival may be affected by courier service interruptions, customs clearance procedures, extreme weather conditions, cross-border logistical restrictions and regional holiday arrangements worldwide.

3. Shipment Confirmation and Order Tracking

Once your consumer electronics order is dispatched from our warehouse, you will receive an official shipment confirmation email containing valid tracking codes and parcel inquiry channels.
Tracking information and real-time logistics updates will generally be activated and available for online monitoring within 24-48 hours after the shipping carrier completes parcel pickup and system registration.

4. Incorrect Address Liability Disclaimer

Customers are required to double-check and confirm the accuracy and completeness of their delivery address information during checkout to prevent misdelivery and package return issues.
ANDRE ANTHONY disclaims all liability for misdelivered, undeliverable or returned parcels caused by incorrect or incomplete address details provided by customers. Any packages returned due to address discrepancies will incur additional reshipping fees that are solely borne by the buyer.

5. Lost and Damaged Parcel Handling Rules

If your parcel is lost during international transit, please contact our customer service team within 7 days of your expected delivery date to initiate a formal logistics investigation.
If your electronic products arrive with physical damage or defective functions upon delivery, please submit a support request within 48 hours after receiving the goods. Clear photos of damaged items and original packaging are required for verification, and our team will assess and resolve the issue efficiently.

6. Product Usage Guidelines & Customs Regulations

Each consumer electronic product is equipped with exclusive usage and maintenance instructions. ANDRE ANTHONY will not be held responsible for device damage or functional failures resulting from improper operation, unauthorized modification, incorrect maintenance or user misuse.
All international shipments may be subject to import duties, customs taxes and clearance fees stipulated by destination country authorities. These supplementary charges are the sole responsibility of the customer and are not included in product prices or standard shipping costs.

7. Contact Information

For any inquiries or doubts regarding this Shipping Policy and your order logistics status, please reach out to our professional support team via the official details below:
Trade Name: ANDRE ANTHONY
Phone number: +1 769-785-8847
Email: service@novawire.shop
Physical address: 12000 4th St N APT 215, Saint Petersburg, FL 33716, United States