Shipping policy

Thank you for shopping with CHUAN LIMITED. Specializing in trendy and functional bag products for daily and travel use, our brand adheres to standardized order processing and secure global shipping solutions. We dedicate ourselves to meticulous order handling, durable protective packaging for all bag items, and timely delivery to ensure every customer receives their merchandise in perfect condition within a reasonable shipping timeline.

1. Order Processing Time

All confirmed orders will undergo product inspection, quality checks and professional packaging within 1-3 business days after order confirmation, excluding weekends and public holidays. During peak shopping seasons and promotional campaigns, increased order volume may lead to extended processing periods. We will send official email notifications to customers if notable shipping delays occur.

2. Shipping Rates and Delivery Estimates

Shipping fees for all bag orders are dynamically calculated and clearly displayed on the checkout page prior to payment, ensuring full transparency of all logistics-related expenses for every purchase.
Estimated delivery times:
Standard Shipping: 15 business days
All listed delivery durations are reference estimates only. Actual parcel arrival may fluctuate due to courier service disruptions, customs clearance procedures, adverse weather conditions, cross-border logistical restrictions and regional holiday arrangements.

3. Shipment Confirmation and Order Tracking

Once your bag order is dispatched from our warehouse, you will receive an automated shipment confirmation email containing exclusive tracking codes and real-time parcel monitoring access.
Tracking details and logistics status updates will typically be activated and available for online inquiry within 24-48 hours after the shipping carrier completes parcel pickup and system registration.

4. Incorrect Address Liability Disclaimer

Customers are solely responsible for verifying the accuracy and completeness of their shipping address information during checkout to prevent delivery errors and return incidents.
CHUAN LIMITED disclaims all liability for misdelivered, undeliverable or returned parcels caused by inaccurate or incomplete address details provided by customers. Any packages returned due to address discrepancies will incur additional reshipping fees that must be borne by the purchaser.

5. Lost and Damaged Parcel Resolution

If your parcel is lost during international transit, please contact our customer support team within 7 days of your expected delivery date to initiate a formal logistics investigation.
If your bag products arrive with surface scratches, structural damage or torn packaging upon receipt, please submit a support request within 48 hours of delivery. Clear photos of damaged items and original packaging are required for verification, and our team will resolve the issue efficiently.

6. Product Care Guidelines & Customs Regulations

Each bag product is equipped with professional care and maintenance instructions for daily use and storage. CHUAN LIMITED accepts no responsibility for product wear, deformation or damage caused by improper maintenance, unauthorized modification or personal misuse of items.
All international shipments may be subject to import duties, customs taxes and clearance fees enforced by destination country authorities. These supplementary charges are the sole responsibility of the customer and are not included in product prices or standard shipping costs.

7. Contact Information

For any inquiries or concerns regarding this Shipping Policy and your order logistics status, please connect with our official support team via the details below:
Trade Name: CHUAN LIMITED
Phone number: +852 3069 7716
Email: service@novawire.shop
Physical address: Nathan Road, Mong Kok, KL, Hong Kong SAR China